Please consider the policies listed below before scheduling and visiting Harmony Salon & Spa. We want to ensure a great experience for every guest and stylist. Thank you for your understanding!
Your appointments are very important to Harmony Salon & Spa and its team members. We do our best to respect your valuable time by reserving a time just for you.
We understand that sometimes you may need to cancel or reschedule your appointment. In these situations, please notify us within the following time frames:
24-hour notice for appointments under one hour in duration
48-hour notice for appointments with one hour or more duration
3-hour notice for appointments made within 24-hours
If you are unable to keep your appointment, please call as soon as possible. Do not respond to reminder texts. They are automated, and we do not receive the message.
Clients unable to inform us of cancellations within these time frames listed above will be charged the following cancellation fees:
50% of scheduled service charges for single service items.
100% of the total cost of your scheduled services for multiple or combined service items
Harmony Salon & Spa reserves the right to require a credit card to reserve all service appointments. This card will be charged fees outlined in the cancellation and/or the missed appointment/no show policies.
These fees are non-refundable.
Repeated infractions will result in client termination from our salon services.
We ask that you familiarize yourself with all provisions of this policy and abide by them to avoid being charged for missed appointments or not providing sufficient notice prior to canceling an appointment.
Thank you for viewing and supporting our policies criteria and salon
Please try to arrive on time or a few minutes early to your scheduled appointment. If you are running late, please call and let us know! Arriving late could result in loss of time from your appointment time to ensure it ends at its scheduled time and/or may require rescheduling the service. In return, we will do our best to be on time as well!
15-minute services. Clients arriving more than 5 minutes late may require rescheduling the appointment and will be charged 50% of the scheduled service.
30+-minute services. Clients arriving more than 10-15 minutes late may require rescheduling the appointment and will be charged 50% of the scheduled service.
60+ and 180+-minute services. Clients arriving more than 10-15 minutes late could result in loss of time from your appointment. Arriving more than 30 minutes late may result in loss of time from your appointment or may require rescheduling it and will be charged 50% of the total scheduled service.
Repeat tardiness will result in non-refundable deposits for all appointments and/or client termination from out salon services.
As always, we will send a text and/or email to confirm your service appointments two days prior to your appointment date. However, it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and the cancellation fee
If you fail to show up for your appointment, you will be charged 100% of the cost of your scheduled services.
Two or more missed appointments can result in client termination from our salon services.
Right to Refuse Services
Harmony Salon & Spa reserves the right to refuse or terminate services to anyone for the health and safety of the team and others for the following reasons:
Client is sick
Client has a disorder
Inappropriate client actions, behavior, requests, or comments that may be view as harassing or intimidating. Client will have to leave immediately, and future services will be terminated.
CHILDREN and PETS
For the safety of your children or pets, we strictly prohibit them in the salon. In an emergency, please inform us before your appointment and ensure that there is someone else there aside from yourself to provide adequate services.
EATING/DRINKING and CELL PHONES
For the safety and to respect both our time, we ask that you avoid consuming food or drinks during your service or using your cell phone.